Sofia-City · Bulgaria
Ecommerce website development in Sofia
Ecommerce development in Sofia has to survive the authentication step that sits between a card and a completed order. Customers are redirected to their bank, and a meaningful share never come back. We build Shopify and WooCommerce stores for Sofia businesses remotely, and we hold no Sofia office.
What is ecommerce in Sofia actually like?
The authentication step is where checkouts lose orders they had already won. The customer is sent to their bank, waits for a code, and returns to a page that may have lost their basket or timed out. On a phone, where the code arrives in a message that requires leaving the browser, the failure rate climbs further. What helps is unglamorous: a basket that survives the round trip, a clear message when authentication fails rather than a generic error, and a route back that does not require starting again from the product page.
What the city trades in5
Where the businesses are4
What that changes about the build
A basket that survives the round trip to the bank and back
A code that arrives in a message, requiring the customer to leave the browser mid-payment
What we build for Sofia businesses
We build four things, and all four are delivered the same way wherever the client is: Shopify stores, WooCommerce stores, the interface design that decides whether either converts, and the automation that removes manual work from running them.
Shopify Development
Shopify development is the work of building a store on Shopify that does what your business needs rather than what a theme allows.
What we buildWooCommerce Development
WooCommerce development is the work of building a store on WordPress and WooCommerce, where you host the software and own the database outright.
What we buildUI/UX Design
Ecommerce UI/UX design is the work of deciding how a store looks and how customers move through it, from landing page to completed order.
What we buildAI Automation
AI automation for ecommerce means using language models and workflow tools to remove repetitive work from running a store.
What we build
What does each service run into in Sofia?
Four pages, one per service, each about a different problem that Sofia businesses actually bring us rather than a restatement of this one.
AI Automation in Sofia
A code that arrives in a message, requiring the customer to leave the browser mid-payment
Shopify Development in Sofia
Retailers losing orders at card authentication
UI/UX Design in Sofia
A basket that survives the round trip to the bank and back
WooCommerce Development in Sofia
Businesses recovering failed payment attempts
How does remote delivery work for a Sofia business?
We have no office in Sofia and no plans to open one. Work is delivered from our studio in Rajkot, through a shared board you can open at any time rather than a weekly status call. Everything agreed is written down the same day, because a decision nobody can find later is the same as one nobody made.
VAT here
Bulgarian VAT applies to the supply whether or not the payment succeeded first time, so an order recovered after a failed authentication is taxed exactly as one that went through cleanly.
Where your obligations actually begin is a question for a tax adviser. We build the store to collect correctly against whatever answer you get.
- Delivery
- Remote, from Rajkot, India
- Decisions
- Written to the shared board the same day they are made
- Meetings
- Video, with the people doing the work rather than an account manager
- Reply time
- Within one business day
Which Sofia sectors do we build for?
The Sofia economy produces most of the businesses below, and their requirements we have met before. A sector missing from this list is a scoping conversation, not a refusal.
Retailers losing orders at card authentication
Businesses recovering failed payment attempts
Stores optimising mobile checkout flows
Sofia questions we are asked
Five questions specific to working with us from Sofia, including the one every remote agency should answer first and most do not: whether we are actually there.
Do you have an office in Sofia?
No. Our studio is in Rajkot, India, and Sofia clients work with us remotely. There is no Bulgarian address behind this page. We put it in the opening paragraph rather than the footer because that is where a reader forms the assumption, and correcting it there costs nothing.
How many orders does this lose?
Your payment provider can tell you, and most merchants have never asked. The gap between authentication attempts and completed payments is a number worth knowing, because it is usually larger than expected and it is the cheapest conversion problem you will ever find.
Can authentication be skipped?
When and whether an exemption applies is a matter of the rules your provider operates under rather than a preference you set. Asking them what exemptions your traffic qualifies for is worthwhile; assuming you can turn the step off is not how any of it works.
What should a failed attempt show?
Something specific and a way back, rather than a generic error beside an empty basket. A customer told that authentication was not completed, with their order intact and a retry button, frequently succeeds on the second attempt. One who sees nothing useful leaves.
Is this worse on mobile?
Considerably, because the code usually arrives in a message that pulls the customer out of the browser. Anything that reduces the number of times they must switch applications helps, and a checkout that reloads and forgets everything on return is the worst version of this.
Nearby cities we work with
Businesses within reach of Sofia. Each has its own page describing what commerce looks like there rather than repeating this one.
Get in touch
Building or replatforming a store in Sofia?
Tell us what you are building and we will come back within one business day.
- Invoiced in
- EUR
- Office in Sofia
- None
- Reply time
- Within one business day